Comments on: Beware of backdropsource.com http://tdrapeau.com/2008/04/23/beware-of-backdropsourcecom/ Yes, I am that guy from the Young Me Now Me contest Fri, 10 Oct 2008 22:46:56 +0000 http://wordpress.org/?v=2.6 By: threshold http://tdrapeau.com/2008/04/23/beware-of-backdropsourcecom/#comment-2172 threshold Thu, 03 Jul 2008 15:19:39 +0000 http://tdrapeau.com/?p=340#comment-2172 I made the mistake of ordering a full photo studio from backdropsource.com last summer. I needed them to get a a project grant for my nonprofit done timely. At first I had a similar experience --the main items from each product were missing and one key item set was not shipped at all--even through the full amount for all the items I ordered was billed to my credit card the day I ordered it all. After repeated calls and emails I was told there was no problem--everything was on its way. By fall I was told I would be sent the one missing item set was on backorder and would be there in X weeks over and over--it all that time that supposidly OUT OF STOCK ITEM was still up on the web for ordering. When the final items arrived 6 months later--after my deadline was past--all the boxes were crushed in and packed very poorly and two of the bulbs did not work and two were missing. I still could not do the project--even late. Now a year later I finally got a response to send me the four light bulbs to fit the lighting units--all described by phone and email accurately and in detail over and over again the last year--this week they sent me two of the wrong bulb type along with two huge lighting heads I did not need/order/request. Then, when I emailed them details of the error, they had the nerve to call me and tell me it was my error. I pointed to their email stating that they were going to send me the four bulbs in needed. I have once again requested they send me the two bulbs and arrange for pick up for the lighting heads and they have cut off communications once again. As I look across the web I see more and more of these stories about backdropsource.com. Obviously, I would warn buyers to be sure to avoid purchasing anything from this company whether they eventually correct my order or not--it is a very frustrating full time job to deal with them at all. Their business practices combine the worst of fraud and incompetence. I made the mistake of ordering a full photo studio from backdropsource.com last summer. I needed them to get a a project grant for my nonprofit done timely. At first I had a similar experience –the main items from each product were missing and one key item set was not shipped at all–even through the full amount for all the items I ordered was billed to my credit card the day I ordered it all. After repeated calls and emails I was told there was no problem–everything was on its way. By fall I was told I would be sent the one missing item set was on backorder and would be there in X weeks over and over–it all that time that supposidly OUT OF STOCK ITEM was still up on the web for ordering. When the final items arrived 6 months later–after my deadline was past–all the boxes were crushed in and packed very poorly and two of the bulbs did not work and two were missing. I still could not do the project–even late. Now a year later I finally got a response to send me the four light bulbs to fit the lighting units–all described by phone and email accurately and in detail over and over again the last year–this week they sent me two of the wrong bulb type along with two huge lighting heads I did not need/order/request. Then, when I emailed them details of the error, they had the nerve to call me and tell me it was my error. I pointed to their email stating that they were going to send me the four bulbs in needed. I have once again requested they send me the two bulbs and arrange for pick up for the lighting heads and they have cut off communications once again. As I look across the web I see more and more of these stories about backdropsource.com. Obviously, I would warn buyers to be sure to avoid purchasing anything from this company whether they eventually correct my order or not–it is a very frustrating full time job to deal with them at all. Their business practices combine the worst of fraud and incompetence.

]]> By: Khylek http://tdrapeau.com/2008/04/23/beware-of-backdropsourcecom/#comment-2125 Khylek Wed, 23 Apr 2008 14:46:42 +0000 http://tdrapeau.com/?p=340#comment-2125 Customer Service sucks. I know I sound like a cranky old guy, but I don't remember it always being this bad with the companies I dealt with. If they have a clue, they'll be watching Twitter and the Blogosphere for your comments and will follow up. Dount that happens. Customer Service sucks. I know I sound like a cranky old guy, but I don’t remember it always being this bad with the companies I dealt with.

If they have a clue, they’ll be watching Twitter and the Blogosphere for your comments and will follow up. Dount that happens.

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